MBA - Blogger

Generation X & Y

2008-12-27T20:54:00.000-08:00

Most companies in our modern world will rely on the younger generation to to ensure busness continuety - service delivery & support. These employees in their late teens, twenties, and early-to-mid thirties? If so, they’re part of Generation Y (born in the 80’s) or Generation X (those born between 1964-1982). Many employers would agree that both groups seem to be more motivated by personal fulfillment opportunities on the job than by traditional monetary rewards.
Generation Y employees in particular are viewed as idealistic, with a high level of social consciousness. They’re frequently anti-establishment and are concerned about stress on the job among other things. Generally outspoken, they make up the largest pool of young people in the job market today. Promises of monetary rewards and overtime pay may not interest them as much as time off to attend a party, concert or just hang out with their friends.
At the risk of lumping everyone into one group, members of Generation X aren’t easy to motivate either. They have a social conscience; many are vegetarians and consider themselves "free spirits." They traditionally have demanded benefits and time off for recreation. You may see less body piercing and tatoos among this group as they gradually move to a more clean-cut look. They’re a resource managers have to rely upon to get the job done, especially for entry-level jobs.

The secret is not only how to find good people, but how to keep them. People work for more than the money, especially the X and Y Generation. It’s important to help employees enjoy their jobs. You can accomplish this by setting high standards and making sure employees know what you expect. Create a partnership with your team. Give them a chance to grow and learn new skills; reward their efforts, and celebrate their successes.

Watch the Sky!

2008-08-29T12:01:00.000-07:00

Never again in your lifetime will the Red Planet be so spectacular! This month and next month the Earth is catching up with Mars, an encounter that will culminate in the closest approach between the two planets in recorded history. The next time Mars may come this close is in 2287. Due to the way Jupiter's gravity tugs on Mars and perturbs its orbit, astronomers can only be certain that Mars has not come this close to Earth in the last 5,000 years but it may be as long as 60,000 years.

The encounter will culminate on August 27th when Mars comes to within 34,649,589 miles and will be (next to the moon) the brightest object in the night sky. It will attain a magnitude of -2.9 and will appear 25.11 arc seconds wide. At a modest 75-power magnification Mars will look as large as the full moon to the naked eye. Mars will be easy to spot.

Internet Marketing

2008-08-08T10:48:00.000-07:00

Came across Justin Harrison's web page. I have spent some time navigating his site & must say he knows his stuff.

Justin Harrison is an internet marketing specialist, who works both locally and internationally with some of the most respected names in internet marketing.

His website is dedicated to helping people learn about internet marketing, and cutting edge internet marketing strategies.

His site address is http://www.justinharrison.co.za/

IVA+Plus – Visual & Auditory Attention Testing

2008-06-14T15:12:00.000-07:00

This Site is a must! Auditory and visual continuous performance test is needed especially in the early developmental stages of your child. See below information which has been extracted from the link provided. http://www.braintrain.com/professionals/adhdtesting/ivaplus_pro.htm

VA+Plus^™

IVA+Plus – Visual & Auditory Attention Testing

The state-of-the-art in computerized psychological testing of attentional functioning

IVA+Plus (formerly known as the IVA) is a unique combined auditory and visual continuous performance test which provides data in order to to help psychologists and other clinicians better assess the ADHD symptoms of individuals ages 6 through adult. Following the diagnostic criteria outlined in the DSM-IV, IVA+Plus (formerly IVA) provides data to help psychologists and other clinicians in making their diagnosis and to facilitate their ability to differentiate between the four sub-types of Attention Deficit/Hyperactivity Disorder – ADHD, Predominantly Inattentive Type (formerly called ADD), ADHD Predominantly Hyperactive-Impulsive Type, ADHD Combined Type, and ADHD Not Otherwise Specified.

IVA+Plus: A quick and easy to use ADHD Testing Tool

The IVA+Plus (formerly IVA) main test task, which lasts approximately thirteen minutes, presents 500 trials of "1"s and "2"s in a pseudo-random pattern requiring the shifting of sets between the visual and auditory modalities. The subject is required to click the mouse only when he sees or hears a "1" and to inhibit clicking when he sees or hears a "2." During some segments of the IVA+Plus (formerly IVA) test, the "1"s are more common than the "2"s, creating a response set which "pulls" for errors of commission, or impulsivity. During alternate segments of the IVA+Plus (formerly IVA) test, the "1"s occur rarely; this invites more errors of omission, or inattention, since the subject must remain vigilant while he waits for a "1" to occur.

VA+Plus: A well-normed ADHD Testing Tool

IVA+Plus' (formerly IVA) normative group (N=1700) is divided by gender, and grouped by age as follows: 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17-18, 19-21, 22-24, 25-29, 30-34, 35-39, 40-44, 45-54, 55-65, 66-96. The database was primarily collected in Richmond, Texas, Michigan, California and Florida. All individuals were excluded who were in therapy, had a history of LD, hyperactivity or attention problems, who were on any type of medication (other than birth control unless >55 years of age), who had a history of neurological problems (dementia, stroke or TBI) and those who could not validly complete the test. A relatively equal number of males and females were included in each age/sex group and an effort was made to have about 30 males and 30 females in each age group though this was not always possible. At about 30 in each group, the standard error ranged between 3-4 points on a standard scale for all the IVA+Plus (formerly IVA) scales. Many different ethnic groups were included in the normative sample, but this data has not been broken down. The normative data is available in the IVA+Plus (formerly IVA) program sub-directory and can be used in most cases to manually calculate the standard scores, except when the standard deviation is small and the percent raw score reported in the reports has been rounded before being displayed (mainly an issue with young adults who make few errors.)

IVA+Plus provides psychologists and other clinicians with a wealth of data

All IVA+Plus (formerly IVA) scores are presented both as raw scores and as quotient scores. The basis for statistical analysis is the same as that used for most IQ tests; all quotient scores have a mean of 100 and a standard deviation of 15. Applying these familiar interpretative guidelines makes it easy for you to interpret test results.

IVA+Plus’ scores are divided into four categories — Attention, Response Control, Attribute and Validity. The primary IVA+Plus diagnostic scales are the Full Scale Response Control Quotient and Full Scale Attention Quotient scores.

The IVA+Plus Full Scale Response Control Quotient is based on separate Auditory and Visual Response Control Quotient scores. These Response Control Quotient scores are derived from visual and auditory Prudence, Consistency and Stamina scales:

Prudence is a measure of impulsivity and response inhibition as evidenced by three different types of errors of commission on the IVA+Plus.

Consistency measures the general reliability and variability of response times and is used to help measure the ability to stay on task.

Stamina compares the mean reaction times of correct responses during the first 200 trials of the IVA+Plus test to the last 200 trials of the IVA+Plus test. This score is used to identify problems related to sustaining attention and effort over time.

Logic Skills

2008-06-14T15:05:00.001-07:00

This newest module of Captain’s Log consists of five engaging programs to help you improve higher level executive functioning - organization, categorization, pattern recognition, conceptual reasoning, quick visual scanning, sequencing, and closure. You must use deductive reasoning to determine rules based on complex relationships between numbers and objects, then use these rules to complete logical patterns and to comprehend how parts fit into a whole. Logic Skills builds on the skills developed in the other Captain’s Log modules. It can also be used to enhance advanced attention and memory skills for peak performance. http://www.braintrain.com/professionals/captains_log/captainslog_logic_pro.htm

What is Quantum Physics?

2008-05-30T15:59:00.000-07:00

What is Quantum Physics?

Quantum physics is a branch of science that deals with discrete, indivisible units of energy called quanta as described by the Quantum Theory. There are five main ideas represented in Quantum Theory:

1. Energy is not continuous, but comes in small but discrete units
2. The elementary particles behave both like particles and like waves
3. The movement of these particles is inherently random
4. It is physically impossible to know both the position and the momentum of a particle at the same time. The more precisely one is known, the less precise the measurement of the other is
5. The atomic world is nothing like the world we live in.

While at a glance this may seem like just another strange theory, it contains many clues as to the fundamental nature of the universe and is more important then even relativity in the grand scheme of things (if any one thing at that level could be said to be more important then anything else). Furthermore, it describes the nature of the universe as being much different then the world we see. As Niels Bohr said, "Anyone who is not shocked by quantum theory has not understood it.

ADHD gene affects the brain's relationship with dopamine

2008-02-14T12:44:00.000-08:00

Well, I promised that I would continue sharing my thoughts on ADD or ADHD

Well, I have stumbled across a book called “The DaVinci Method”. This book is a MUST if you have ADD & ADHD.

You will learn how ADD & ADHD are related to entrepreneurialism, creativity, thrill seeking and genius. Learn the secret to harnessing your powerful DaVinci-type personality; just like the world's most successful leaders, entrepreneurs, artists, salespeople and inventors have.

Be sure to checkout this website
http://www.davincimethod.com/

Remember to listen to the audio clip – very educational!

Knowledge Management

2008-02-02T00:02:00.000-08:00

Knowledge Management ('KM') comprises a range of practices used by organisations to identify, create, represent, and distribute knowledge.

Knowledge Management programs are typically tied to organisational objectives such as improved performance, competitive advantage innovation, lessons learnt transfer (for example between projects) and the general development of collaborative practices.

In practice, knowledge management often encompasses identifying and mapping intellectual assets within the organization, generating new knowledge for competitive advantage within the organization, making vast amounts of corporate information accessible, sharing of best practices, and technology that enables all of the above — including groupware and intranets.

Cosmology

2007-12-09T10:46:00.000-08:00

My interest in Cosmology started a few years ago when a entered my sons in the SA Maths Olympiad competition. The University in KwaZulu-Natal held a public lecture on the topic. I needed to kill time so I attended it. All I can say is Wow!

Things exist out there that feels infinite and eternal. See link http://www.spaceandmotion.com/Cosmology.htm to get a better understanding of what I am talking about.

I realize that cosmology is in a continuous state of development, and new ideas can become outdated very quickly. Throughout history most cosmologies suggested that the Universe was finite in size and variety. Even the Big Bang theory at first stated that before the BB there existed nothing.

Today, many qualify those views by claiming that nothing of the Universe existed before the BB, and that time and space within the Universe started with the BB. (While still holding onto the BB theory some cosmologists are claiming that mathematical evidence suggests, beyond science fiction images of the Cosmos).

Website links

http://www.harunyahya.com/create02.php

http://www.nap.edu/readingroom/books/cosmology/1.html

http://www.umich.edu/~gs265/bigbang.htm

http://superstringtheory.com/cosmo/index.html

Attention-Deficit Hyperactivity Disorder (ADHD) or Hyperkinetic Disorder and Attention-Deficit Disorder (ADD)

2007-12-09T04:10:00.001-08:00

PART ONE

Over the past 20 years I have been involved with Children (as parent & mentor) with Attention-Deficit Hyperactivity Disorder (ADHD) or Hyperkinetic Disorder which is generally considered to be a developmental disorder, largely neurological in nature, affecting about 5% of the world's population.

Lets jump straight into the war zone: Reminding your children endlessly about the same things over & over, arguing repeatedly about daily tasks, school saying to you that your child is not working to their potential, forgotten to their lunch, homework, etc.

We as parents sometimes feel that these issues become overwhelming and lets not beat around the bush here, ADD/ADHD children do place stress on family relationships. Note, I am only covering children & not adults for the purposes of this article.

To understand what we mean by ADD/ADHD and how to really understand it, I would like to suggest that you read the following :

Some website links

http://www.chadd.org/default.htm (Highly recommended)

http://www.nimh.nih.gov/health/publications/adhd/complete-publication.shtml

http://www.add-adhd.org/ritalin_CHADD_A.D.D.html

http://addadhd.suite101.com/blogs.cfm

http://parents.berkeley.edu/recommend/medical/add.html

http://www.adhasa.co.za/

http://www.addresources.org/

50 Tips on the Classroom Management of Attention Deficit Disorder

50 Tips for Managing Attention Deficit Disorder in the Classroom

Books to read:

Books 1

http://user.cybrzn.com/~kenyonck/add/books/five_best_add_adhd_books.html

http://www.powells.com/cgi-bin/biblio?inkey=2-9780684801285-3

I do strongly recommend that you read:

Driven to Distraction, Hallowell & Ratey: Recognizing and Coping With Attention Deficit Disorder from Childhood Through Adulthood

This book has some of the clearest explanations of what it feels like to be ADD. It is well-written by two psychiatrists who are themselves ADD.

Hardcover, 319 pages
Published by Pantheon Books
Publication date: March 1, 1994
ISBN: 0679421777

Reprint Edition
Paperback, 319 pages
Published by Simon & Schuster (Paper)
Publication date: March 1, 1995
ISBN: 0684801280

Book 2
50 Easy Tips for Parents of Kids with ADHD - by DARREN TAGLIARINI
This book is a wonderful straight forward collection of 50 interventions parents and teachers can do for a child with ADD/ADHD.

Book 3
http://www.additudemag.com/RCLP/sub/2728.html

Books 4
Balance Check's Largest List of ADD / ADHD / AD/HD Books A-Z: Attention Deficit Hyperactivity Disorder

(The books on this page are those that show up in searches for ADD / ADHD Books. This list is not a complete listing of all books on ADD / ADHD. Some of the professional-level books are not listed.)

PART TWO

As parents we need to understand that there are comorbid conditions related to attention deficit disorder (ADD ADHD). Roughly half of all children with ADHD suffer from conditions like anxiety, depression or OCD. It is very important that you build a good relationship with your Doctor as this will be somewhat of a long term one.

Roughly half of all children with ADHD suffer from a condition like anxiety, depression or Obsessive-compulsive Disorder .

It is at this point where I would like you to read about Anxiety, Depression, Obsessive-compulsive Disorder, Bipolar Disorder and Dyslexia(Bipolar Disorder and the Connection to Dyslexia).

Just a note – It is important to check your child's hearing, eyes, etc. When visiting your Doctor, it is important to take your child's school reports along. A comprehensive history of the child from pregnancy to current will assist your Doctor. Next – gloves off, if you think either you or hubby has had similar experience/challenges as the child has, be brave and discuss this too.

What is a Webcam & How to Choose one

2007-12-01T03:41:00.000-08:00

I had a friend whose family is overseas & needed to maintain contact with them. Trouble is they are desperate to maintain eye contact & of course hear them (audio).

As you are aware South Africa does have much to offer in terms of bandwidth internet connections. So getting a webcam and staying in touch with the family (& friends) has never been easier.

What is a Webcam
A webcam is a small video camera that takes still or moving images and sends them to your PC via a USB cable. The quality of "image capture" is determined by the webcam's lens, optical sensor and the frame rate the camera can transmit. You need to be aware of the resolution being at least (640x480) , and the frame rate should be around 30 frames per second. If your looking to take movie clips then you will need a camera with a high resolution and frame rate.

PC specification and your Webcam
Your PC specification required to run the webcam of your choice should meet that specification. The majority of current webcams require at least Windows 98 Second Edition to work properly. Minimum processor requirements from 350MHz to 700MHz. RAM specifications vary from 128MB to 512MB.

General Information
A webcam's manufacturer will specify certain minimum requirements that your PC should meet if it is to work successfully with the device. These generally include the version of Windows on your PC, your processor's speed and the amount of RAM fitted. Some webcams use a USB Hi-Speed connection. Before you buy one of these cams check to see if your PC has USB2.0 ports. Most current webcams come with a built-in microphone, but a few don't. Before you buy, check to see if your webcam has a microphone, if it doesn't you'll have to buy one that plugs into your sound card.

The 2,000 Percent Solution

2007-11-27T09:55:00.000-08:00

The 2,000 Percent Solution introduces "stallbusting," a process that shows how to recognize typical stalls and overcome them. It helps readers understand how companies habitually"think small" in order to feel comfortable and in control. However, only by learning to break certain bad thinking patterns, can we make great leaps forward, solve seemingly impossible problems and arrive at the future.

by Donald Mitchell (Author), Carol Coles (Author), Robert Metz (Author)

Affiliate Network and Marketplace

2007-11-27T09:43:00.000-08:00

A new competitor to clickbank has arrived, it is an affiliate network and marketplace called Click2Sell. I would say it is a new generation powerful affiliate... http://onlineprofiting.join.click2sell.eu/

Why does my computer play dead?

2007-11-26T13:03:00.000-08:00

Computers that suddenly roll over and play dead may be caused by a “fatal error.”. This usually results in a computer to shut-down. There are areas on your hard drive that should not be accessed. These forbidden areas are protected to prevent computer users from accidentally accessing them. Giving commands or making decisions could interfere in this protected space (forbidden area) could cause the computer to shuts down in self-defense.

Infinite loop: True to its name, an infinite loop refers to a computer getting stuck in a process that resembles a dog chasing its own tail. In essence, the computer is programmed to repeat certain commands over and over again until the command has been fulfilled or the requirement met. This unfortunate event often appears to the frustrated computer user as a “freeze,” when the computer sits idle and is unresponsive to commands. You may need to turn off the computer manually and reboot it.

Beware of viruses. A number of causes of file corruption on your computer may be caused by a virus such as a Trojan horse, or worm inserted into a file that you download and open on your computer. Even when you use anti-virus software and exercise caution when downloading items from the internet or opening email attachments, it is sometimes possible for these bits of malicious code to slip through your security.

When trouble looms consult an expert to Recover your files (Good luck!)

Distance learners

2007-11-26T12:48:00.000-08:00

For those who wish to study at Universities that offer online degrees you better have some computer skills. You are going to need it if you want to pursue an online degree.

You need a good understanding of how to navigate the Internet (know how to open an Internet browser, how to maximize and minimize the browser window).
I would suggest you use a browsers like Mozilla Firefox which has extensive Help files.
Make sure you know how to manage files on your computer. Do you understand how to use Windows Explorer, creating, copying, deleting and saving files on your Hard drive?
If you don't know how to Copy and Paste, you better learn fast - Use the help files.
Since your main form of communication is via email, you'll need to be familiar with sending and receiving email.
As an online learner you'll need to know your way around some kind of word processing software. Microsoft Word is perhaps the way to go. You can use OpenOffice which is a free, easy to use.

Information Overload

2007-11-26T12:32:00.000-08:00

"One of the effects of living with electronic information is that we live habitually in a state of information overload. There's always more than you can cope with."

-Marshall McLuhan

How to Read a Book:

2007-11-26T12:12:00.000-08:00

My goal is to learn, which involves reading. The question is: How can one read efficiently, capture relevant ideas and so on... Mortimer J. Adler book will show you how. These books are a must for those who are studying.

Book 1 (By Mortimer J. Adler): How to Read a Book, originally published in 1940, has become a rare phenomenon, a living classic. It is the best and most successful guide to reading comprehension for the general reader. And now it has been completely rewritten and updated.You are told about the various levels of reading and how to achieve them -- from elementary reading, through systematic skimming and inspectional reading, to speed reading, you learn how to pigeonhole a book, X-ray it, extract the author's message, criticize. You are taught the different reading techniques for reading practical books, imaginative literature, plays, poetry, history, science and mathematics, philosophy and social science.Finally, the authors offer a recommended reading list and supply reading tests whereby you can measure your own progress in reading skills, comprehension and speed.

Book 2 (By Mortimer J. Adler; Simon and Schuster, 1967.): The Art of Getting a Liberal Education. Book is 404 pgs. Check out this link: http://www.questia.com/PM.qst?a=o&d=978814#

What is System Architecture?

2007-09-05T12:04:00.000-07:00

Architecture description

An architecture description is a formal description of an information system, organized in a way that supports reasoning about the structural properties of the system. It defines the components or building blocks that make up the overall information system, and provides a plan from which products can be procured, and systems developed, that will work together to implement the overall system. It thus enables you to manage your overall IT investment in a way that meets the needs of your business.

Architecture framework

An architecture framework is a tool which can be used for developing a broad range of different architectures. It should describe a method for designing an information system in terms of a set of building blocks, and for showing how the building blocks fit together. It should contain a set of tools and provide a common vocabulary. It should also include a list of recommended standards and compliant products that can be used to implement the building blocks.

See the following link that will cover this topic in layman terms

http://www.niwotridge.com/Essays/WhatisSystemArchitecture.htm

2007-08-19T04:37:00.001-07:00

Young Adults with a vision – Affiliate Marketing?

Affiliate Marketing a widespread global method of promoting products & services online through a website, in which a website owner (Affiliate) is rewarded for every sale provided through his efforts.

Well, my son who is at University, his younger brother and cousin excited about making money using the internet, approached me for some advise. I listened as they explained that instead of companies paying huge amounts of money on global advertising, they could promote and sell these companies' products for free.

I was obviously excited about their enthusiasm. I explained to them that Service Delivery in cyber space is of paramount importance, customers continue to demand even greater products and services seeking a constant lowering of costs. We must deliver greater value to our customers or create comparable value at a lower cost while ensuring financial sustainability.

I covered the issue (as potential partners), that the importance of achieving fundamental performance lies in the ability of the partners to have a vision of the future and to make the appropriate moves through commitment and involvement, striving for excellence when supporting the merchants and its customers. I went on to explain, it is essential that a combined effort is required towards retaining and growing customers and introducing new Merchants and their products and services using ICT.

My BIG question to them was, how are you going to ensure as partners, that your company will be successful? I again asked, what is your product and service offering? What is the market potential and many such questions followed.

I advised them to draft a business plan to answer the above questions. We typically covered the topics required to write a business plan. 21 pages pages later working with this team they had drafted their final business plan. As parent, I must say it was wonderful to see how much our young adult children have grown over the past few years.

What did impress me is this key statement in their business plan - I quote “Our affiliate business is about linking buyers and merchants via our website (i.e. meyersonlineshop.com). Visitors (i.e., potential customers) to our website are expected to use the links provided on our website to access the merchant’s website where they are able to view the merchant's products or service offerings.”

I now understand the key technologies employed by their company, is website hosting. This is done in partnership with BlueHost (See company website URL – http://www.bluehost.com).

Having full insight to the business plan, I understand what the purpose of the business is and what they aim to achieve.

Well done to Jonathan, Nathan and cousin Brendon.

2007-08-18T16:16:00.000-07:00

What Is Strategic Leadership?

The common usage of the term strategic is related to the concept of strategy. It is simply a plan of action for accomplishing a goal.

It is nothing more than the ability to anticipate, prepare, and get positioned for the future. It is the ability to mobilize and focus resources to make a difference and who will position you for success in the future.

2007-08-12T14:49:00.000-07:00

e-Marketing Strategies

Besides CRM I will also be covering e-Marketing Strategies

In terms of your e-Marketing Strategy we must consider covering areas such as e-Marketing Strategies, e-Mail Marketing, e-Newsletter. Latter I will cover e-Brochure, Privacy, Sales Promotions, etc.

e-Marketing Strategies
If you have not considered what I am going to cover in this article best you read it with understanding and get cracking or else you will be left behind

So, I am pleased with your forward looking approach regarding the subject matter e-Marketing Strategies - smile!

Embracing technology to address e-Marketing is excellent seeing that we have the means to pull this off quickly – From a technology enabling point of view your company is correctly positioned to achieve this - if not get on with it.

Your e-Marketing strategy must assist the company in building customer acquisition and retention. We can not take a stand-alone approach; I recommend you put in place (as an integral part of our business) a robust e-Marketing strategy in support of our business.

In my view the Internet is one of the greatest marketing tools in our toolkits today. We must use it more effectively.

e-Mail Marketing
You would need to take a good look at what your companies response-driven (interactive -relevant) message to both the company & your customers should look like when events such as conferences, workshops, etc. are to be held. We would need to have these responses designed in such a way that it makes it easier for us to address areas such as Admin that goes with such an event. You should also ensure that the IP knowledge during this process is captured on our CRMs, Client contact database, etc.

A simple area you can address immediately is your electronic stationery. For instance you should standardize (in line with your companies Marketing policy - profile document – covering corporate branding, image, logo, colour, etc.) on what the look and feel of all emails should be before they are sent out.

You need to discuss what tools to use to measure the effectiveness of our e-mail campaigns? i.e. methods for tracking, analyzing, and optimizing e-mail campaigns to get the highest return on our investment. Using e-mail intelligently and strategically will benefit your company.

Note: You would need to engage the LAN staff to address the technical issues regarding the above. Marketing can develop dynamic interactive emails.

Conclusion: Organization who are seeking to enhance customer retention and increase revenues need to use Email marketing systems sooner rather than later. Creating and distributing top-quality email newsletters, product updates and discount offers is a sure way of keeping your select clients abreast of developments in your organization. Your well designed marketing campaign can effectively increase sales. See http://en.wikipedia.org/wiki/Email_marketing

e-Newsletter
Electronic Newsletters can also be designed in such a way that it not only provides information (content), but can also be response-driven (interactive -relevant) to both the company & its customers.

Meyer Online

2007-08-05T11:55:00.001-07:00

Welcome to my site.

I am currently studying an MBA. I enjoy reading about Customer Relationship Management, Sales Management and Service Leadership topics. These are directly beneficial to doing my work.

I will cover some of these areas in the near future on my site.

Remember that blogs is a great way to get started and for us to share our knowledge and insights.

Love to hear from you!